HYBRID | FULL-TIME

Boulo Solutions is partnering with a Kansas City, MO company looking to hire a Bilingual Client Account Representative II to join their team. This company is bridging the gap in care to improve patient experience by empowering the pharmacist-patient relationship, If you are looking to join an environment of collaboration, innovation, and inclusion and you have previous accounting or pharmacy experience this could be a good fit for you!

Employment Type: Full-Time
Flexibility: Hybrid Monday/Tuesday/ Thursday in Office (remote W and Fri)
Pay: $23/hour plus 5.5% bonus
Benefits: Choice of Medical, Dental, and Vision Plans with no waiting period, Accrued vacation at 15 days per year, 11 paid vacations, Associate Recognition Program, Professional Development and Growth, Employee Resource Groups, paid parental leave and much much more!

The Bilingual Client Account Representative II is responsible for providing exceptional support to our clients who participate in the ReconRx reconciliation program. They interact with clients, payors, and data feed providers via email, messaging application (clients only), and phone. They are responsible for resolving clients’ outstanding claims and maintaining detailed documentation of all actions taken. This individual routinely reviews and deciphers claims data as well as guides clients through various general accounting related reports. The Client Account Representative works with the payors to ensure timely 835 file setups and requests missing 835 files as needed. They also regularly explain adjustments found on the 835 files to their assigned clients. The Client Account Representative II possess a strong understanding of the reconciliation service and escalates more complex inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES

Assist customers with any program or service needs.
Escalate any programming issues to the appropriate team.
Create and cultivate relationships with customers.
Scheduling and distribution of information for webinars, phone conferences, etc. with customers.
Ability to identify common issues across multiple customers and in turn, notify leadership so a solution can be found

Qualifications

KNOWLEDGE & REQUIREMENTS

General understanding of 835 files, pharmacy claim adjudication process, accounts receivable and reconciliation (You need to have accounting OR pharmacy experience, not both although both would be great. There is 3 months of training.
Must speak Spanish and English fluently
Working knowledge of MS Office Suite
Ability to multi-task in a fast-paced environment
Detail-oriented and dedicated to follow through
Ability to establish a strong rapport with clients
Effective time management skills
Ability to work well both independently and as a team member
Minimum of 3 years experience in retail pharmacy AND/OR accounting experience
Minimum education of High School diploma

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Our clients are dedicated to building a diverse and inclusive workplace. If this role sounds exciting but your past experience doesn't include every qualification in the job description, apply anyways! You may be just the right candidate.

About Boulo: Boulo is the go-to recruiting expert for working mothers and employers that embrace flexibility for mutual benefit. With years of experience as recruiters, professionals and mothers, our optimism and hope knows no limits in making the workplace work for everyone.If you would like to receive updates about new jobs and jobs not publicly available, create your Boulo profile here:https://app.boulosolutions.com/signup/member. Joining the Boulo Community is free.