Social Media Community Manager + Engagement Specialist

The role of Engagement Specialist is an integral role at Quimby, as this role directly affects monthly performance reports and overall engagement for each and every Quimby client.

We ask that this role has availability to answer Slack and email Monday - Friday, 9-5 EST. Quimby focuses on a personal touch. We don't want our brands to feel like they are working with an agency of people who are not invested in their organization.

We are passionate about being a seamless extension of their team and watching the business grow, and expect the Engagement Specialist to embody this mission across the responsibilities they hold.

Overview of Requirements:

• High level of time management and communication skills
• Can manage multiple clients and platforms simultaneously
• Gives and receives direction and feedback well
• Has a strong understanding of social media platforms and can offer strategic ideas
• Has the ability to put a positive spin on almost everything
• Unafraid to ask questions and ask for help
• View analytics with a strategic eye and create suggestions for engagement based on these
• Be proactive in identifying trends & suggesting how they can be implemented within various client content

Role details:

• Primarily providing engagement for clients across social media channels (Instagram, Twitter, LinkedIn, TikTok, Facebook)
• Daily engagement across multiple platforms, a minimum of 15-30 minutes a day.
• Which includes answering DMs, responding to comments, liking, following, and engaging with appropriate accounts and content.
• You will be given training & regular guidance from the team and Engagement Lead.
• Deep understanding of and ability to speak as the brand you are representing
• Work with the Engagement Lead and Client Account Manager on executing client engagement strategies and provide expert suggestions to improve the overall performance of engagement
• Make the team aware of any issues in regards to messaging or comments
• Share DMs needing the Client’s attention to your Account Manager
• Review client-specific engagement do’s and dont’s
• Provide weekly engagement highlight (every Friday) which updates the team on the week’s performance
• Use & maintain AgoraPulse’s listening tool to ensure tracked keywords are relevant to the current client campaigns
• Participate in a monthly client pod meeting along with the rest of the team to receive updates on specific client performance, requests, etc.
• Be able to make executive decisions
• Being a cheerleader for other team members when their work is great!
• Communicating effectively, always
• The workload for each client account has an estimate of 9-10 hours monthly.
• Each Engagement Specialist handles a maximum of 3-4 client accounts as we’re mindful of our Specialist’s wellbeing, however you’re welcome to request additional client accounts if you wish.