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Posted: Fri Jan 13 2023

Senior Client Service Associate

Chicago, Illinois

Direct Hire

Senior Client Service Associate | Chicago, IL / Hybrid 
Chicago RIA seeks highly organized Client Service Associate to support document preparation, new account opening, CRM management, deposits, transaction processing, expense/travel arrangements, and various administrative support/data entry as necessary. Will be responsible for learning internal operational systems and several institutional custodian systems to assist in delivering exceptional service.
Provide operational/organizational support; enter client data, create/distribute reports, and prepare materials for client meetings using client management systems
Process monetary transactions and prepare client forms using custodian platforms (Schwab/TD Ameritrade/Raymond James/RBC)
Explain documentation/registration requirements to clients/advisors, prepare transaction documents, collect signatures using various e-signature systems
Monitor alerts/action items from custodians; proactively reach out to advisors for time-sensitive resolution
Build relationships with advisors and staff by explaining operational processes/procedures and teaching systems requirements/techniques
Assume ownership of inquiries/transactions/client service issues on behalf of Advisor; provide follow-through and updates until completion
Collaborate with internal operations teams to research complex issues and assist with projects
Provide administrative support to the management team as needed.
Bachelors’ degree and FINRA 65 or 66 license preferred
3+ years of experience working with a financial advisory firm
Highly proficient in Microsoft Suite, DocuSign, Adobe; experience with a CRM and custodian systems such as Redtail, HubSpot, Orion, Schwab, TDA, Raymond James etc.
Superior problem-solving skills; ability to learn/understand/apply new information quickly; ability to communicate complex information clearly/simply; strong prioritization/time-management skills; intuitive thinker with ability to piece together multiple concepts to resolve complex problems; highly refined organizational skills with ability to change priorities based on situation

Brokerage Consultants Inc.