Back to all Chamberlain Advisors jobs

Posted: Thu Mar 07 2024

Account Manager (OH, KY, IN Tri-State)

Cincinnati , Ohio

Direct Hire

Title: Account Manager (OH, KY, IN Tri-State)
Location: Cincinnati, OH/Surrounding Areas (within 1 hour of Cincinnati) Position will be in-office when requested, otherwise working remotely/field 4 days/week and 1 day administrative (remotely).
Duration & Type: Full-Time/Direct Hire
Compensation: Competitive base salary & performance incentives. Access to Medical, Vision, and Dental Insurance Plan of Choice, Retirement with company match.

Travel Requirement Disclosure: 

  • This position requires the candidate to travel to client/customer sites.

Chamberlain Advisors is hiring for a Account Manager for our client within the Manufacturing and Services Industries. This is a full-time position reporting to the Head of Sales. The ideal candidate will be open to travel, hold CRM proficiency, have a minimum of 5 years of account management/sales experience, be knowledgeable in sales processes, and have sound interpersonal communications skills. This candidate will lead the sales efforts with the objective of increasing profitable sales through creating, building, and maintaining high quality relationships with existing customer base and then will focus on generating new customers. They will utilize the company’s tools/technology, products and services to connect with consumers, develop creative solutions, generate sales volume, and provide the highest level of customer service.

Ideal Candidate Profile

  • CRM Proficiency & Utilization: Proficient in utilizing CRM systems to streamline sales processes, enhance customer interactions, and drive revenue growth. Demonstrated ability to effectively navigate CRM platforms to manage leads, track customer interactions, and analyze data for actionable insights. Skilled in customizing CRM workflows and dashboards to align with organizational goals and optimize sales performance. Adept at training team members on CRM usage and fostering a culture of CRM adoption across the organization.
  • Professional Persistence: Candidates with a demonstrated ability to stay course and overcome challenges, despite the obstacles, difficulties, or setbacks they encounter along the way.  Candidates capable of repeatably doing the same task over an extended period of time.

Differentiators (What will set you apart):

  • Service Industry Expertise: Sales professional with diverse experience with high volume sales within the Service and/or Rental Industries, which can be, but is not limited to: automotive services/leading retailers such as AutoZone and O'Reilly parts, and prominent heavy equipment rental companies specializing in tractors, earth movers, and heavy construction equipment rentals, industrial, manufacturing sales, parts sales, etc.
  • Entrepreneur & Self-starter: Desire to want to build, grow, and own the outcomes of a business’s success.  Someone with a continuous improvement mindset capable of driving for results often with limited or incomplete information. Fast learner who takes initiative to learn quickly and runs with what information is available vs. waiting to be told what to do next.
  • Business Acumen: Strong awareness to and understanding of the revenue opportunities within the sales funnel and managing time and effort accordingly to reach revenue targets.  Someone who understands that they will be operating under a finite amount of time and resources, and that each activity is a cost to the business and ROI.  Effectively utilizes available information as decision support to prioritize work and ensure activities being completed are the most effective and profitable use of time.
  • Interpersonal Communication Skills: Candidates who have demonstrated ability the ability to clearly and concisely communicate, both oral and written, at all levels within an organization.  Candidates who listen first, then quickly assess and understand the specific communication needs of their audience, ranging from limited to no education to the highly educated, adjusting their communication style and approach to ensure understanding and comprehension.  Must be socially aware of environment, audience, and other situational variables and adjust communication style and approach to meet the communication needs of that unique situation. 
  • Planning & Organization: Demonstrated ability to stay organized and focused on the highest priorities of the organization within quickly changing, and fast paced environments.  Effectively leverages a formal sales planning process to keep workflow and activities such as customer presentations, sales materials, budgeting & finance, and administrative requirements, organized to meet organizational objectives.

What You Will Be Accountable For:
  • Increase business by generating sales to new customers and by building relationships with existing customers, so the client is top of mind when they need something.
  • Effectively communicate the features and benefits of our product offering. Collaborate with leadership, team members and suppliers in planning, tracking, and implementing sales strategies and developing new markets. 
  • Regular contact with potential prospects selling a wide variety of products including maintenance services to the transportation and Construction industry.
  • Establish and maintain customer relationships. Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences in order to present a unique solution to each customer tailored to their business objectives and needs. 
  • Collaborate with customers and team members for product quotations and provide on-going communication throughout the customer's purchasing lifecycle. 
  • Work with management, credit, and customers to resolve payment issues promptly. 
  • Gather and report to management information regarding the company, competitors, pricing, products, and current and future market. 
  • Actively participate in professional development to improve professional selling skills and maintain technical capabilities. Participate in company training/development, special promotions, sales meetings, supplier seminars and training schools to enhance and maintain personal and product knowledge. 
  • Maintain accurate and timely records including sales call schedules and expense reports. 
  • Coordinate sales calls with vendors to introduce and demonstrate products, identify customer needs, and promote product and service solutions. 
  • Responsible for selling, marketing, promoting, and demonstrating products.
  • Utilize and champion digital tools, customer solutions and services to gain a competitive advantage. 

What Qualifications You Need: 

  • 5-7 years of sales or account management experience. Highly preferred experience within the following industries Agriculture, Construction, Earth Moving, Emergency Response, Forestry, Hydraulics, Material Handling, Oil & Gas Exploration, Power Generation or Trucking.
  • Demonstrated customer service and interpersonal skills, including the ability to communicate effectively both orally, verbally, and written at all levels, and the ability to troubleshoot, and develop solutions to fit the customer’s needs. 
  • Demonstrated strong organizational and documentation skills, utilizing highly detail-oriented, self-motivation skills and ability to prioritize multiple/concurrent tasks and deliverables. 
  • Demonstrated experience with negotiation skills, holding the ability to drive decisions with influence.
  • Ability to quickly learn the industry, company, products and services, and processes.  
  • Familiarity with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM).    
  • Ability to work overtime as needed.
  • Valid driver's license and proof of insurance.

About our client
Our client leverages a combined 100+ years of cooling product manufacturing experience and state-of-the-art manufacturing facilities to deliver best-in-class cooling packages in industry-leading speed at a fair price. Their engineers are subject matter experts in the field and utilize best-in-class software to design high-performing, efficient cooling systems capable of long-term use in the harshest environments on earth. They have never met a project they couldn't handle, and typically design and manufacture new cooling packages for Tier 3 and future Tier 4 applications. ?For existing equipment, including obsolete products, they have the ability to remanufacture or design new replacement radiators, charge air coolers, oil coolers, heat exchangers, etc. Their team has decades of experience supporting customers of all sizes, from blue chip to main street, and excels most in complex, challenging projects.

Why Work with Chamberlain?
Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.

Equal Opportunity Employer
Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.


Chamberlain Advisors