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Posted: Thu Mar 07 2024

Desktop Technician

Mundelein, Illinois

Direct Hire

Title:  Desktop Technician
Location:  Mundelein, IL (On-site 5 days per week)
Terms/Type:  Full-time/Direct Hire
Salary:  Competitive W2 Hourly Rate, Access to Healthcare, Vision, Dental and Disability Insurance. 

Chamberlain Advisors is currently seeking Desktop Technician for our client in the IT Consulting Industry.  As a Desktop Technician you will be required to maintain several assigned clients' I.T. needs and day-to-day relationships. Our client’s professionals understand the tight dependency between technology and business operations, combining a deep technical understanding of industry standard network infrastructure(s), technical solution trends now and on the horizon, the importance and challenges of long-term client relationships, and trusting in peers and colleagues as resources for executing job duties.  Click apply now and join the Chamberlain experience. 

What You’ll Be Accountable For:
  • Report to client sites or work from the Mundelein office to remote into client systems.
  • Resolve small user issues and other computer configuration needs (Change passwords, Install software, etc.)
  • Resolve Multi-factor Authentication (MFA) Issues.
  • Respond to requests for technical assistance onsite, via phone, or electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Log all help desk interactions.
  • Redirect problems to appropriate resources.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems, requests, and document resolutions.
  • Assist clients in maintaining and improving all aspects of their technology including desktops, laptops, hardware, software and more.
  • Setup, configuration and deployment of desktop/laptop hardware and software.
What Qualifications You Need:
  • Experience and ability to work with PC hardware and software (Windows 10/11). (Required)
  • Familiarity and experience with MS Office. (Required)
  • Familiarity and experience with Anti-virus software. (Required)
    • Running Anti-virus programs (Required)
    • Running Rootkit Scans (Preferred)
    • Configuring Software (Preferred)
  • Familiarity or experience with Multi-factor Authentication tools. (Preferred)
  • Proficiency in installing and troubleshooting applications. (Preferred)
  • Proficiency with Mobile Devices is a plus.
  • Proficiency with PC imaging is a plus.
  • A willingness to show initiative to learn and grow in the IT field. (Required)
  • Possess excellent oral and written communication skills. (Required)
  • Have the ability to pivot as needed/think outside the box and not be bogged down in rigid structure or procedure.
About our Client:
Experience, ethics, and value. Our client brings these three qualities to every engagement. Since 1996 they’ve used them to help small to mid-sized organizations better use their technology investment to grow their revenue, reduce costs, and improve productivity.

Why Work with Chamberlain?
Chamberlain Advisors is a veteran-owned business that provides human capital solutions through contract, contract-to-hire, direct-hire, and retained-search opportunities. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.

Equal Opportunity Employer
Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.



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