We are currently helping our client, a high net-worth family office, with their search for an Assistant Household Manager for a private residence located in Palm Beach Florida.

The position of Assistant Household Manager reports to the Estate Manager and is responsible for providing exquisite service to the principal, family, and guests in a private residence. This is a collaborative role under the supervision of the Estate Manager and the primary duties include both Household and Culinary support.

Culinary duties include formal table setting, dinner service, greet and accommodate guests, cocktail service, dinner clean up, event-assistance, occasional errands, assist with inventory and checklists and any additional daily duties assigned by their supervisor. The candidate must have experience working for a private client with expert knowledge and a proven track record of service etiquette, discernment, and discretion. Additionally, the candidate must be able to work independently and cohesively integrated as an interdependent team member with excellent interpersonal skills.

Hospitality duties include maintaining, improving, and creating programs supporting the clients’ preferences for household cleaning, linen and laundry services, and food and beverage inventory at the residence and executive offices. This person also provides feedback to the Estate Manager regarding the housekeeping contract, provides a variety of household and personal services requiring highly efficient cross-organization communication, oversees quality control, and uses project management and problem-solving skills to retain and apply knowledge of principal housekeeping preferences.

Within the realm of Hospitality, and with the help of the Wardrobe department, this position will oversee the principal’s wardrobe, including procurement, staging, caring for, and packing of all clothing items.

Core Responsibilities:
To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities.

Culinary Responsibilities:

Hospitality mindset, responsible for crafting and executing the highest standards of meal and beverage table service for family and guests.
Ensures service is consistent and aligned with family and guest preferences with direction from the Head of Culinary Services.
Partners with the culinary and household team along with other business partners to plan and curate exceptional dining and entertainment experiences.
Confidently answers questions about the menu and address any guest concerns or requests.
Practices at and strives to gain additional knowledge of cuisine, spirits, wine, and food pairings.
Organizes, transports, and leads the setup of glassware, dinnerware and other associated side work for meal and beverage services.
Support Hospitality and Culinary Teams, not limited to the setup and breakdown of various sized events and dinner parties.
Practices positive personal hygiene and cleanliness for exceptional presentations.
Effectively communicates with regular, accurate, and timely information flow to the management team, staff, and other departments as necessary.
Assists the culinary team with oversight of catering teams during large events.
Coordination and ordering of floral for events.
Performs post-meal/event staging and clean up.
Follow defined guidelines, practices, and SOP’s.
Demonstrates the ability to effectively work as a team player focused on common goals and positive outcomes.
Willingness to assist other departments to meet daily demands while ensuring continued hospitality and service.
Support as needed, with meal delivery, grocery shopping, and light food preparation, when needed.

Housekeeping Responsibilities:

Oversees housecleaning services, providing daily guidance for cleaning and preferences with direction from the Household Operations Manager.
Overall responsibility for daily cleanliness and organization of Principals’ residence and support spaces by directing the cleaning services vendor and providing direction and feedback in-line with client and staff preferences.
Establishes, distributes, improves, and monitors processes for cleaning. Including but not limited to: Daily work assignments are tasked appropriately.
General cleaning standards are followed with attention to specialty décor and furniture items.
Equipment and supplies are appropriate and sufficient to perform high quality service.
Staff training is consistent with established processes.
Shared responsibility for daily opening of main residence, clearing out personal items prior to work being done, to maintain client privacy.
Oversees the care & presentation of the principal’s personal wardrobe.
Shared responsibility for collecting documents and communicating client requests in a timely manner to ensure coordination among stakeholders, including executive offices, hospitality, cleaning staff, facilities, culinary, security, creative services, landscapers, and vendors.
Adjusts swiftly to in-the-moment changes and evolving preferences of the clients.
Reviews daily access and long-term schedules for changes and conflicts.
Extrapolates how changes affect daily cleaning, laundry, and food stock services and communicates changes in a timely manner to maintain service continuity in the most efficient and effective manner.
Manages and tracks periodic cleaning tasks that occur monthly, quarterly, and annually.
Conducts routine inspections of local properties to monitor cleaning, maintenance, and inventories.
Oversees daily collection and return of laundry; processes household linens and towels returned from cleaning.
Serves as backup for laundry services in the event of illness or vacation.
Oversees procurement, organization, and tracking of staff break room items at office. Suitcases and garment bags are maintained to exact standards for return travel.
Collaborate with Principal Support and Household teams to ensure adherence to deadlines.
Maintain inventories of stock items and contact DC Assistant HH Manager to replenish as needed.

Financial Responsibilities:

Must be able to manage a company credit card, balance the statement monthly with accuracy and on time. Must be knowledgeable of the company’s chart-of-accounts and code purchases correctly, following these guidelines.

Education and Experience:
Education:

Bachelor degree or equivalent combination of experience and education

Experience:

5+ years of experience in a hospitality or service environment.
Experience working in a private estate, private yacht, or other hospitality environment.
Must have a valid driver’s license with a responsible driving record and insurance. Must be willing to drive in the greater Palm Beach area as needed.
Proficient using MS Office (Outlook, Word, Excel) and familiarity with the internet.

Skills and Abilities:

Extensive knowledge of food, wine, and spirits.
Ability to seamlessly shift and balance between Household and Culinary responsibilities.
Must be able to perform a variety of duties, often changing from one task to another with frequent distractions.
Must be able to adjust priorities quickly as circumstances dictate.
Ability to interact appropriately with colleagues for different purposes in different contexts.
Ability to synthesize information from multiple sources.
Ability to interpret and present clear, accurate, and concise written and verbal communications and presentations.
Ability to constantly strive for improvements in work processes and outcomes to better meet client's defined expectations.
Ability to solve problems and/or escalate issues that require higher level approval and intervention.
Ability to maintain confidentiality and privacy.
Confidence to handle any situation with grace and professionalism.

Working Conditions:

While performing the duties of this job, the employee is regularly exposed to outdoor weather c conditions, indoor home and office environment, and kitchen equipment and appliances and/or other mechanical equipment.
The noise level in the work environment is usually moderate.

Physical Demands:

Requires the ability to stand up to six hours in an eight-hour workday, exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Frequently required to stand; walk; sit; talk; hear; use hands/manual dexterity, and fingers to handle or touch/sense, and reach and stretch with hands and arms.
Specific vision abilities required by this job include close vision of 20 inches or less, distance vision of 100 feet, night vision, color vision, peripheral vision, depth perception and ability to adjust focus.
May be required to climb or balance, crouch, squat, kneel, stoop or crawl.

Travel Requirements:

Domestic or International travel may be required limited to 25% of the total work time.

Expected Hours of Work:

This position requires the availability to work some evenings, weekends, and holidays.

Background Review/Interview:

Must be able to satisfy background check and related requirements.

Duration: Contract through 12/31/24 – ongoing, extendable
Location: Onsite in Palm Beach Florida
Benefits: Medical/dental/vision benefits, 401K + match, sick leave, PTO, and cell phone reimbursement.
Compensation Range: $40-$50 per hour, depending on experience.
Eligibility: US citizens and those authorized to work in the US are encouraged to apply. Work sponsorship is not available at this time.

Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients’ unique needs.