Customer Service Sales Analyst

HotFoot Recruiters would like to announce the following Direct Hire opportunity for a well-established Aerospace Manufacturer available for immediate consideration:

Customer Service Representative (Aerospace)

Summary

The customer service representative is responsible for providing effective customer service for all internal and external customers. Responsible for sales order contracts from inception through invoicing, delivery and receipt of payment.

Essential Functions

• Answers incoming customer inquiries and provides assistance as needed.
• Become fluent in all aspects of market, customer, and product knowledge for assigned customers.
• Will be resource on special plating, custom logos, webbing samples
• Responsible for customer RFQs, PO review, order entry, order status and document requests
• Provides customer support on technical product inquiries, FAA and quality regulations
• Review and provide cost information to outside sales representatives
• Reading and analysis of Engineering drawings and technical documentation.
• Research and determine validity of all requests for RMAs
• Receive, document and communicate all customer complaints

Required Education and Experience

• Bachelor’s degree preferred
• High school diploma or equivalent
• Two years customer service experience within the Manufacturing industry
• Aerospace experience is a plus

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.