Back to all Primary Recruiting Services jobs

Posted: Thu Jan 18 2024

Customer Service Representative

Hartford, Connecticut

Direct Hire

Primary Recruiting Services (PRS) - Supply Chain

 Customer Service Representative
Location:  Hartford, CT
Pay:  $50K - 65k + Bonus
Benefits:  Healthcare, dental, vision, vacation, personal days, holidays/floating holidays, etc.

Why you should apply:
  • Company contribution to an HSA
  • Big on giving employees work/life balance
  • Wants someone they can grow (This role is open due to promotion)

Job Details:
  • Works with logistics and supply chain on order status and tracking
  • Total involvement with training, communication and development of all Customer Service personnel
  • Updates and resolves order delivery issues
  • Ensures all purchase orders and invoices are accurate
  • Responsible for designing and implementing improved processes and operational policies
  • Recommend changes to products or services to fulfill customer needs
  • Review and manage Customer Service claims
  • Developing and running departmental reports or customer reports
  • Building relationships with logistics, warehouse, sales, and supply chain teams as well as external customers
  • Meet with customers to resolve escalated order disputes/issues

Job Requirements:
  • Bachelor’s degree in Supply Chain Planning, Operations, Economics, Logistics preferred not required
  • At least 1 year of experience in an office support or customer service function
  • Strong computer skills including MS Office and MS Excel.
  • Strong interpersonal skills and the ability to relate to others in a cross-functional environment.
  • Strong problem-solving skills.
  • Knowledge of inventory practices and principles.

Primary Recruiting Services