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Posted: Wed Feb 28 2024

Hybrid Commercial Claims Coordinator

Solon, Ohio
Salary:$20 Per Hour
Per Hour


Hybrid Commercial Claims Coordinator 

Pay: $20/hourly

Location: Solon, OH

Schedule: M-F, 8-5 (3 days remote, 2 days in office)

Length: 3+ months with the possibility of extension

Requirements: SAP Experience

Staffing Solutions Enterprises is looking for two commercial claims coordinator for one of our major clients. Please feel free to apply if you meet the qualifications. We are hiring ASAP! 

•    Serves as the primary contact for all commercial claims issues.
•    Analyze claims submitted by customers to determine if credit should be issued based upon nature of complaint, warranty, reports, field inspection results, and input from other partners in the organization. 
•    Process all necessary paperwork and system transactions associated with the claims process.
•    Partner with Sales to settle replacement claims, allowances, and returns. 
•    Assist in the resolution of claims with Customer Service and Sales within the established specific process and procedure guidelines.
•    Interact with both internal and external customers to investigate, gather and assemble the necessary information to present the claim for timely response and disposition.
•    Prepares and maintains reports in a matrix driven environment as required.
•    Monitor and communicate complaint trends to management in a matrix driven environment as required.
•    Identify any improvement opportunities to reduce claim liability while increasing the customer’s overall experience.
•    Enter complaints into CRM system in order to track documentation and communication claim information.
•    Manage claim through the process to offer timely resolution to the customer.
•    Ensure credits are processed to close claims out working with Accounts Payable as required.
•    Answer calls and/or questions related to product issues and complaints.
•    Maintain open claims document to ensure claims process is moving along to provide timely resolution to customers.

Skills and Competencies:  
•    Ability to multitask 
•    Strong customer orientation
•    Strong sense of urgency. 
•    Excellent time management skills 
•    Independent processing while working in a team environment
•    Work well under pressure while staying calm
•    Excellent communication skills both written and verbal
•    Detailed oriented
•    Error proofing
•    Computer proficiency (CRM and SAP)
•    Proficient in current software packages such as Microsoft Office Suite including Word, Excel, PowerPoint and Teams  

Education and Experience: 
•    Working knowledge of computers and SAP system as well as CRM, Word, Excel, and PowerPoint.
•    Accurate data entry skills
•    Ability to work within a fast pace and sometimes stressful environment
•    Good oral and written communication skills with a demonstrated ability to interact effectively with individuals at many levels in the organization and external business contacts. 

We look forward to you application!



Staffing Solutions Enterprises