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Posted: Mon Mar 04 2024

Elite Customer Service Specialist

Highland Hts, Ohio

Direct Hire

Are you in a high end retail or restaurant role looking for a change in your career? We have the position for you!! Staffing Solutions Enterprises has partnered with our premier client to identify multiple Elite Customer Service Representatives for their openings.  The CSR will operate as a Private Travel Concierge providing reservations and trip coordination for high profile clientele.

Why you'll love it here:

  • Business professional atmosphere with caring, helpful employees!
  • Consistent days and shifts: Wednesday-Saturday, 11am-10pm or Sunday-Wednesday 11am-10pm (training is Monday-Friday, 9am-5pm)
  • Excellent healthcare that starts on Day 31!
  • Educational Assistance Program
  • Fantastic 401K 

Some of your daily responsibilities:

  • Provide world-class service during every interaction with clientele via incoming calls and emails   
  • Schedule travel and other accommodations based on individual needs
  • Proactively communicate any changes, delays or other potential disservice concerns  
  • Provide daily quality control of all trip details
  • Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
What you'll need to succeed:
  • Availability to work some weekends and holidays
  • 1-3 years of customer service experience in a high-end service industry
  • Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
  • Have strong attention to detail 
  • Professional and Polished
  • Ability to respond calmly and handle many customer demands in a fast paced environment
  • Strong interpersonal, verbal/written and presentation skills are necessary to perform job at the expected level

Interested in learning more?  Apply now! 


Staffing Solutions Enterprises