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Posted: Fri Oct 27 2023

Program Associates

Washington , District Of Columbia
Salary:$20.4 Per Hour
Per Hour


Our Client, a well respected DC Women's Shelter, is seeking a team of Part-Time Program Associates to assist an upcoming initiative to help the underserved population as we shift to the winter season starts.


  • Develop a positive rapport with each client through routine contact and communication
  • Assist with step up of the program to include setting out breakfast and lunch items, toiletries, laundry and shower items, activity sheets
  • Assist with closing the program down to include cleaning the day program areas
  • Serving meals
  • Conduct program intake and initial health wellness screenings
  • Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules
  • Complete program documentation to include daily activity sheets, monthly reports, and incident reports as needed
  • Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms
  • Immediately report serious incidents, allegations, and sensitive program information to the Program Manager
  • Work in collaboration with volunteers and partner agencies who are providing services to the women
  • Participate in program team meetings, staff meetings, supervision meetings as required
  • Build and maintain quality working relationships with colleagues, external and internal stakeholders
  • Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes
  • Adhere to agency policies and procedures
  • Other duties as assigned

Required Qualifications:

  • Bachelor’s degree and 1 year of direct social services experience, or
  • HS Diploma or equivalent and 2 years of direct social services experience, or
  • HS Diploma or equivalent and 5 years of work experience

Preferred Qualifications:

  • Experience working with vulnerable populations and the related issues of addiction and mental illness strongly preferred
  • Familiarity with DC’ Homeless Management Information System (HMIS)
  • Knowledge of issues facing those who are experiencing homelessness or other vulnerable populations
  • Working knowledge of trauma
  • Values commensurate with a community committed to providing inclusive services without regard to race, religion, physical or mental ability, sexual orientation, or gender identity
  • Experience with, or capacity to learn, data visualization techniques and software

Skills and Competencies:

  • Strong cultural competence, including excellent interactions and communication ability with a diverse population
  • Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
  • Ability to work independently
  • Possess crisis management skills
  • Excellent written and verbal communication
  • Detail oriented and analytical thinker
  • Practices reflect N Street Village’s vision, mission and values.
  • Interactions are timely, responsive and courteous.
  • Actively engages in problem solving.
  • Seeks resolution of conflicts, shows respect and sensitivity for each person’s individuality and preferences and the cultural/ethnic diversity of the people we serve.
  • Promotes and/or protects each person’s rights, privacy and confidentiality.
  • Works collaboratively with others to accomplish goals/tasks.
  • Provides support to staff and the people receiving services and in accomplishing personal goals.
  • Demonstrates a commitment to high goals.
  • Pursues activities to enhance personal and professional growth for self and others, demonstrating a commitment to learning and improvement.
  • Meets productivity standards.
  • Is organized, efficient, and effective.
  • Is responsive, flexible, reliable. And dependable.
  • Offers and accepts constructive feedback; encourages and supports others.
  • Ability to lift 25 pounds

For 32 years, the Midtown Group has been connecting talented professionals with incredible employment opportunities.

We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.

Whether you’re looking for a temporary role or direct hire position, Midtown wants you to Love What You Do.

To get you there, we can navigate the best options in your industry, connect you directly to hiring managers, and give you the insider tips you need to nail your interview.

You’ve got the skills. You’ve got the experience. Let Midtown get you the response your resume deserves.

Check us out! Finding the perfect fit should always be this easy.

The Midtown Group