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Posted: Thu Dec 14 2023

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Practice Support Analyst

Anywhere, United States
Per Hour

Direct Hire

Our client, a major Am Law firm, is seeking an eDiscovery Practice Support Analyst to provide eDiscovery and practice technology support to legal teams. In this role, you will be responsible for data processing, data ingestion, database management, data manipulation, and conversion, as well as social media and website/webpage collections and captures. You will work closely with the Practice Support Department, utilizing tools such as Ipro and Relativity, and collaborating with colleagues and legal teams to develop solutions for litigation practice support technologies and processes. The ideal candidate will have strong technical prowess in Relativity, exceptional processing skills, superior communication skills to partner with case teams, as well as the ability to work independently under tight deadlines. This position will work a shift beginning at 12 pm PT/3 pm ET. This is an exciting opportunity to join a firm that fosters inclusiveness, professional growth, and impact opportunities.


Platform (Ipro and Relativity) Support

  • Process and load data/documents into Ipro and/or Relativity for review, including handling exceptions and ensuring preservation of information
  • Supports primary aspects of Ipro, specifically:
    • Creating firm standardized processing databases
    • Utilize ‘safe copy’ tools (including Robocopy) to ensure preservation of metadata
    • Conduct de-duplication, deNISTing, imaging, and promotion of data 
    • Analyze and address errors and exceptions across data sets, including processing counts, reporting, and other processing issues 
    • Understand varying and different file types and data sources
    • Consistently follow quality control procedures on all work, including quality assurance of work completed by others
  • Supports primary aspects of Relativity, specifically:
    • Creating firm standardized ECA and/or Review workspaces
    • Processing documents
    • Loading documents
    • Creating custom views and layouts as directed or identified by legal teams and/or document review teams
    • Assisting with document searches
    • Preparing document productions and exporting final deliverables

Social Media | Website/Webpage Collections and Captures Support

  • Utilize modern technology solutions such as Page Vault, X1 Social Discovery, PageFreezer/WebPreserver, or other solutions to capture social media (e.g., Twitter, FaceBook, Instagram,TikTok, etc.) and/or website/webpage content as identified and directed by case teams and/or firm professional staff
  • Ensure metadata and content of captured information is concise, clear, and easily reviewable for potential use as evidence and/or exhibits  

Department Support

  • Track and manage projects and enter time for work completed
  • Actively participate the firm’s practice support central queue to ensure coverage for all firm practice support requests
  • Acts as end-user interface to provide helpful insight with questions related to data processing, Ipro, Relativity and/or other litigation support-related topics
  • Work with legal teams and Practice Support Project Managers to define parameters on projects and provide input and feedback related to data processing projects
  • Understand, contribute, improve, and evangelize department practices and procedures
  • Harness creativity and collaboration with team members to innovate and solve litigation support challenges
  • Dedication to self-education regarding eDiscovery industry news, technologies, including those specific to data processing and data types, and other practice support topics
  • Work as a key member of the practice support department to improve firm-wide procedures and practices across the firm


  • In-depth  knowledge and capabilities operating data processing technology systems and platforms, with specific emphasis in Ipro and/or Relativity
  • Strong organizational and technical skills with litigation support technologies, including tasks such as search, review, and document productions
  • Ability to effectively and clearly communicate, both verbally and in writing, especially in response to requests for information
  • Initiative and positive attitude with the ability to anticipate issues and exercise mindful and productive responses
  • Solid problem-solving skills, with excellent attention to detail and pride of workmanship
  • Keen desire to learn in a continuously evolving and developing technology-based landscape
  • Ability to complete and manage tasks independently or with minimal supervision
  • Handle stressful situations in a calm and composed manner while working under tight deadlines to complete projects accurately, quickly and efficiently
  • Collaborates and interacts as a key team member of the practice support group, supports colleagues and works towards the betterment of the department and the firm as a whole
  • Utilization and/or familiarity with social media and/or website capture tools (e.g., Page Vault, X1 Social Discovery, WebPreserver, or other industry platforms) considered a plus
  • Relativity certifications considered a plus
  • Bachelor or Associates degree and some related work experience

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